At WASH ME! Car Detailing, we are committed to providing our customers with high-quality car detailing services. We strive to ensure your complete satisfaction with our services; however, we understand that there may be occasions where you may require a refund. Our refund policy is designed to comply with Australian Consumer Law (ACL) and to provide clear guidelines on when refunds may be applicable.
- Consumer Guarantees: Under the ACL, consumers are entitled to certain guarantees regarding the quality, fitness for purpose, and performance of services. If our car detailing service does not meet these consumer guarantees, you may be entitled to a refund.
- Refund Eligibility:
- Refunds may be provided in the following circumstances:
- The service provided does not meet the consumer guarantees under the ACL.
- We are unable to fulfill your booking due to unforeseen circumstances on our end.
- Refunds will not be provided for change of mind or if you simply decide you no longer require the service.
- Refunds may be provided in the following circumstances:
- Requesting a Refund:
- To request a refund, please contact us as soon as possible to discuss your concerns. You may contact us via phone, email, or in person.
- We may request additional information to assess your refund request, such as proof of purchase or details of the issue encountered with our service.
- Refund Process:
- Once your refund request is received and assessed, we will notify you of the approval or rejection of your refund.
- If your refund is approved, we will initiate a refund to your original method of payment.
- Refunds may take a certain amount of time to be processed, depending on your payment provider’s policies.
- Refund Amount:
- The amount of the refund may vary depending on the circumstances of the refund request. We reserve the right to provide a partial refund or refuse a refund if the service provided meets the consumer guarantees under the ACL.
- Refund Disputes:
- If you are dissatisfied with our decision regarding your refund request, you may have recourse through the relevant consumer protection authorities or dispute resolution mechanisms provided by ACL.
- Changes to this Policy:
- We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By booking our car detailing service, you acknowledge and agree to abide by the terms of this refund policy.
If you have any questions or concerns regarding this policy, please feel free to contact us for clarification.
WASH ME! Car Detailing
info@wash-me.com.au